01 — The challenge
The problem worth solving.
Many clinics still book appointments by phone. Lines are busy, patients forget appointments, and staff spend hours on scheduling instead of care.
The product had to work for every patient — including older and less tech-confident users — while fitting into a busy front desk’s workflow.
02 — The solution
How we approached it.
01
Book in under a minute
Patients choose a service, a practitioner and a time in three clear steps, with large tap targets and readable text throughout.
02
Fewer missed appointments
Automatic reminders with one-tap confirm, cancel or reschedule free up slots for other patients.
03
A calm front desk
Staff see the day at a glance, manage walk-ins and move appointments with drag and drop.
03 — Key features
What’s inside.
- Online booking
- Practitioner schedules
- Reminders & confirmations
- Rescheduling
- Visit history
- Staff day view
- Accessibility-first design
04 — Outcome
The result.
A concept booking experience designed to WCAG accessibility guidelines from the first wireframe.
A staff dashboard designed around real front-desk tasks rather than generic calendar software.